Terms & Conditions

1. About This Platform

BenefitsClaim UK ("we", "us", "our") operates the website at benefitclaimuk.co.uk(the "Platform"). By accessing or using the Platform, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Platform.

We are an independent information service. We are not affiliated with the Department for Work and Pensions (DWP), His Majesty's Revenue and Customs (HMRC), or any government body.

2. Important Disclaimer — Not Legal Advice

The information, guides, tools, and letters provided on this Platform are for general information and self-help purposes only. They do not constitute regulated legal advice, welfare rights advice, or financial advice within the meaning of the Financial Services and Markets Act 2000 or the Legal Services Act 2007.

Every benefits case is different. The outcome of your claim or appeal will depend on your individual circumstances, the evidence you provide, and the decision-maker's assessment. We cannot guarantee any particular outcome. You use the Platform and any letters generated at your own risk.

If you need regulated legal advice, please consult a qualified welfare rights adviser, solicitor, or Citizens Advice. Our Get Expert Help page lists free and low-cost services.

3. Accuracy of Information

We make every reasonable effort to ensure the information on this Platform is accurate, up-to-date, and reflects current UK legislation and DWP policy. However, benefit rules change frequently and we cannot guarantee that all information is current at the time you access it. Always verify rates and rules with an official source (such as gov.uk) before submitting a claim or appeal.

4. Subscription Plans and Payment

We offer three access tiers: Free, Premium (£24.95/year), and Professional (£79/year). Paid subscriptions are processed securely by Stripe. By purchasing a subscription, you agree to Stripe's terms of service.

Subscriptions are billed annually and renew automatically unless cancelled. You can cancel at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period — you will retain access until that date.

5. Refund Policy

Under the Consumer Contracts Regulations 2013, you have a 14-day right to cancel a digital subscription from the date of purchase, provided you have not yet accessed the premium content. If you have used the premium features within the 14-day window, you acknowledge that your right to cancel may be limited.

To request a refund, email [email protected] within 14 days of purchase. We will process eligible refunds within 10 working days.

6. Acceptable Use

You agree not to use the Platform to:

• Submit false or fraudulent information in letters or claim forms
• Attempt to circumvent, hack, or disrupt the Platform or its security
• Scrape, copy, or republish content from the Platform without permission
• Use the Platform for any unlawful purpose
• Impersonate another person or organisation

Warning: Providing false information in a benefits claim or appeal is a criminal offence under the Social Security Administration Act 1992 and the Fraud Act 2006. The letters generated by this Platform are designed to help you present your genuine circumstances accurately — they must not be used to make false or exaggerated claims.

7. Intellectual Property

All content on the Platform — including guides, tools, templates, and code — is owned by BenefitsClaim UK and protected by copyright. You may use the Platform for personal, non-commercial purposes. You may not reproduce, redistribute, or sell any content without our prior written consent.

Letters generated using your personal information belong to you. You may use them freely for your own benefits claim or appeal.

8. Limitation of Liability

To the fullest extent permitted by law, BenefitsClaim UK shall not be liable for any direct, indirect, incidental, or consequential loss arising from your use of the Platform, including but not limited to: an unsuccessful benefits claim or appeal, reliance on inaccurate or outdated information, or loss of data.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

9. Third-Party Links

The Platform contains links to third-party websites (such as Citizens Advice, gov.uk, and Scope). These links are provided for convenience only. We do not endorse, control, or take responsibility for the content of any third-party website.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of significant changes by posting a notice on the Platform. Continued use of the Platform after changes are posted constitutes acceptance of the updated Terms.

12. Contact Us